Returns & Exchanges

At SweetLeaf, we strive for 100% freshness and satisfaction with every order; if your gourmet food items arrive damaged or do not meet our quality standards, we offer a 14-day return window for a full refund or replacement.

Return Process

• 1.
  Contact Support

  Email our customer care team within 14 days of delivery with your order number and photos of the product issues.

• 2.
  Receive Authorization

  Our team will review your request and provide a Return Merchandise Authorization (RMA) number and a prepaid shipping label if applicable.

• 3.
  Package Your Items

  Securely pack the unopened or damaged items in their original packaging to ensure they are protected during transit.

• 4.
  Get Refunded

  Once we receive and inspect your return at our warehouse, a refund will be issued to your original payment method within 5-7 business days.